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January 20, 2020

Comments

Martin Reeves

Irving,
Thank you for covering and summarizing so clearly the findings of our report on AI.
I could frame the most important insight as follows: AI is a transformative technology, but the best way of failing to capture value is to treat it as a technology. Without being embedded in an overall coherent strategy and without attention to organizational context and change management - what we call the “demand side” of AI - effects are likely to produce marginal results.

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