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January 14, 2008


Steven Mandzik

I couldn't agree more. Customer Service has always been critical and as closely related to success as a good product. Add in the multiplied pressure that common customers can now put on companies and its importance is higher than ever.

I think it bodes well for our country too. As we become more physically separated because technology allows us to do so, it is nice that more folks will need interpersonal skills.

Also, I worked at a company that also valued customer service. It was a great experience and helps in almost any field I go into now. Who knew?

Customer Service used to be like the mail room, sidelined for more important departments. Maybe that will change...

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