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October 09, 2006

Comments

Alex Osterwalder

One example of an interesting industry regarding people-oriented, services-intensive, market-facing complex systems is the private banking sector.

It's really fascinating because private banking requires great people's skills, efficient processes, trust and innovation in financial product engineering...

In the coming years this sector will undergo huge transformations and the most successuful players will be those that are able to intelligently design the interaction between people, processes and technology by drawing on SSME competencies...

Warm hello from Geneva, Switzerland, Alex

Cary

On the service delivery side, we sell a service route optimization platform that incorporates many of the aspects Irving discusses in SSME. As technology moves from back-office automation into the service delivery side, companies like ours are poised to help organizations become ever more efficient and at the same time improve customer service. This is especially important considering the recent run up in fuel costs over the last 2-3 years.

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