Irving Wladawsky-Berger

Advancing Global Trade through Open-Source, Digital Bill of Lading

“Imagine you’re a cargo owner in the year 1450,” begins “The multi-billion-dollar paper jam: Unlocking trade by digitalizing documentation,” a McKinsey article published in October of 2022. “You hand over your goods to the ship that will carry them across the world, and are presented with a bill of lading — a piece of paper stating what you’re shipping, where it comes from, and where it’s heading. Fast forward to the year 2022: The world has changed dramatically, but the bill of lading remains relatively unchanged. Today, the bill of lading process is still reliant on the physical transfer of paper records and applies to roughly 40 percent of all containerized trade transactions.”

“Current trade documentation spans many documents and processes, and is a manual, time-consuming, and resource-intensive process for all stakeholders. Documentation for a single shipment can require up to 50 sheets of paper that are exchanged with up to 30 different stakeholders. The bill of lading, issued by carriers to acknowledge receipt of cargo from the shipper, is one of the most important trade documents required for shipping.”

According to McKinsey, the bill of lading accounts for between 10 and 30 percent of total trade documentation costs; adopting an electronic bill of lading could save $6.5 billion in direct costs and enable between $30 billion and $40 billion in new global trade volume. “While the banking and aviation industries have implemented digital standards enabling automated trade systems, shipping has not matured far beyond where it was in the 1400s.”

In a recent article, “Advancing Global Trade through Open-Source Electronic Bill of Lading,” the Digital Supply Chain Institute (DSCI) explained the role of bill of lading in global supply chains. “The bill of lading (B/L) functions as an important role in global trade, providing a tangible record of cargo ownership, conditions, and delivery obligations,” according to the article. “While deeply entrenched in trade practices, the traditional paper-based bill of lading has its shortcomings: inefficiencies stemming from manual processes have led to delays, errors, and a higher susceptibility to loss and fraud.”

Fostering the Development of Interoperable, Open Source Digital Wallets

In September of 2022, the Linux Foundation (LF) announced its intent to launch the Open Wallet Foundation (OWF), — a new collaborative effort to develop open source software that anyone can use to build interoperable wallets supporting a wide range of wallet use cases. After working with a number of enterprises, nonprofits, academic institutions and government entities to organize the effort, the Linux Foundation Europe announced the official formation of the OWF on February 23, 2023.

“The OWF will not publish a wallet itself, nor offer credentials or create new standards,” said the announcement. “Instead, its open source software engine aims to become the core that other organizations and companies leverage to develop their own digital wallets. The wallets will seek feature parity with the best available wallets and interoperability with major cross-border projects such as the EU’s Digital Identity Wallet.”

At the same time, the OWF in partnership with LF Research released a new report, “Why the World Needs an Open Source Digital Wallet Right Now.”

Why Digital Wallets Are Critical to the Evolving Digital Landscape

A few months ago, the Linux Foundation (LF) announced its intent to launch the Open Wallet Foundation (OWF) in early 2023. The OWF aims to develop open source software, key building blocks, and best practices that anyone can use to build multi-platform, interoperable, secure, and privacy-protecting digital wallets that will support a wide variety of applications from identity credential to payments.

I’ve been really intrigued by digital wallets, a fairly complex and poorly understood subject. To learn more, I read “The Current and Future State of Digital Wallets,” a comprehensive report on digital wallets published in April of 2019 by technologist and entrepreneur Darrell O’Donnell. The report was sponsored by a consortium of Canadian companies that recognized that digital wallets were a major requirement to be able to properly manage our digital identities, — arguably the toughest challenge in the continuing evolution of the internet and the digital economy.

“Technologies are converging and provide immense potential for shifting how we can improve every aspect of our lives,” wrote O’Donnell in the report’s Executive Summary. “Underneath all of that technology lies the internet, which has a flaw that could have been fatal – until recently it has lacked a built-in digital identity. Hacks to get around this missing piece have resulted in huge security gaps and abusive digital relationships.”

The Importance of Open Source Digital Wallets to the Future of the Internet

On September 13, the Linux Foundation (LF) announced its intent to form the Open Wallet Foundation (OWF) at its Open Source Summit Europe in Dublin. The OWF aims to develop open source software, key building blocks, and best practices that anyone can use as a starting point to build multi-platform, highly secure, privacy-protecting digital wallets. In addition, the OWF will advocate for the wide adoption of open source wallets that can be used to support a wide variety of applications, from payments to digital identities.

The LF was originally founded in 2000 as the Open Source Development Labs to help set the standards for the Linux operating system and support its continued development and commercial adoption. It grew over the years and assumed its current name, Linux Foundation, in 2007. Over the past decade, the LF has undergone a major expansion beyond its original Linux mission. It now has over 1,260 company members and supports hundreds of open source projects. Some of the projects are focused on technology horizontals, - e.g., AI, blockchain, security, cloud, - and others on industry verticals, including energy, automative, government, and health care.

Let me attempt to explain the importance of this announcement by addressing three key questions: what is a digital wallet?; what are digital identities?; and why do we need standard-based, open source digital wallets?

The Potential Impact of Web3 on the Internet and the Digital Economy

A few weeks ago, the Blockchain Research Institute (BRI) announced that its annual global conference would be renamed Web3 Blockchain World, and that the Enterprise Blockchain Awards would now be called the Web3 & Blockchain Transformation Awards.

I’ve been affiliated with BRI for a number of years as a research contributor and as chair of its blockchain awards committee. I was somewhat concerned with the name change, because, as is generally true of new technologies in their early stages, there are multiple views of what web3 is all about. Critics view web3 as little more than hype, a rebranding effort to shed some of the cultural and political baggage of crypto, while supporters believe that web3 represents the future of the internet, upending traditional gatekeepers and ushering a middleman-free digital economy.

Over the following weeks I learned from BRI founder Don Tapscott his reasoning behind the decision that BRI should embrace web3 in its research and events. I read Think Blockchain, a book by IBM Fellow and VP of Blockchain Technologies Jerry Cuomo that will be published later this month. I read the section on Web3 and the New Internet of Value in Digital Asset Revolution, a book by BRI co-founder Alex Tapscott that was just published earlier this week. And I looked at a number of articles from both supporters and critics of web3.

In the end, I became convinced that web3 is now where the commercial internet was in the early 1990s, cloud computing in the late 2000s, and blockchain in the mid 2010s: a very promising set of technologies and applications in their early years. While, at this stage it’s not yet clear how it will evolve, it’s time to start paying serious attention to web3 and try to influence its directions. Let me briefly share my views of web3.

The Emergence of Central Bank Digital Currencies

Bitcoin was created in October of 2008 with the release of Bitcoin: A Peer-to-Peer Electronic Cash System, the original design paper which also introduced the blockchain architecture. A decade later, The Economist published a detailed evaluation of Bitcoin which succinctly concluded that “Bitcoin and other cryptocurrencies are useless.”

“Bitcoin, the first and still the most popular cryptocurrency, began life as a techno-anarchist project to create an online version of cash, a way for people to transact without the possibility of interference from malicious governments or banks,” it further argued. “A decade on, it is barely used for its intended purpose. Users must wrestle with complicated software and give up all the consumer protections they are used to. Few vendors accept it. Security is poor. Other cryptocurrencies are used even less.”

But last month, the May 8 issue of The Economist reached a very different conclusion in its assessment of central bank digital currencies (CBDCs), - i.e., e-dollars, e-yuans, or e-euros, - which it called “The digital currencies that matter.”

“Bitcoin has gone from being an obsession of anarchists to a $1trn asset class that many fund managers insist belongs in any balanced portfolio. … Yet, as our special report explains, the least noticed disruption on the frontier between technology and finance may end up as the most revolutionary: the creation of government digital currencies, which typically aim to let people deposit funds directly with a central bank, bypassing conventional lenders. These govcoins are a new incarnation of money. They promise to make finance work better but also to shift power from individuals to the state, alter geopolitics and change how capital is allocated. They are to be treated with optimism, and humility.”

The Intriguing Nature of Non-Fungible Tokens

The blockchain first came to light in 2008 as the digital ledger for bitcoin transactions. The blockchain creator’s original vision was limited to enabling peer-to-peer bitcoin transactions with no need for a bank or government agency to certify the validity of the transactions. But, like the Internet, electricity and other transformative technologies, blockchain soon transcended its original objectives.

Over the years, blockchain technologies have evolved along two major lines. One continues to focus on blockchain as the underlying platform for bitcoin, as well as a wide variety of cryptoassets, such as digital tokens and cryptocurrencies. The other focuses on the use of blockchain in the business world, - a kind of Internet 2.0. The cryptocurrency camp is based mostly on public permissionless blockchains, which anyone can join and require some kind of proof-of-work or proof-of-stake systems. The business camp, - best characterized by Hyperledger, - is based on private or public permissioned blockchain networks to support transactions among institutions that need not know nor trust each other.

Given my professional history with the Internet and e-business, I’ve been almost exclusively focused on the business camp for two major reasons. First, blockchain technologies can help us enhance the security of Internet transactions and data, by developing a layer with the required standard services and their open source implementations for secure communication, storage and data access. And second, blockchain technologies can significantly improve the efficiency, resilience, and management of supply chains, financial services, and other complex global applications involving multiple institutions across multiple countries.

I have not paid much attention to bitcoin or other cryptoassets. But recently, I’ve become quite intrigued by non-fungible tokens (NFTs). To me, NFTs are further evidence that, as with the Internet of Things (IoT), we’re increasingly living in a hybrid physical-digital world. Let me explain.

How Can Blockchain Become a Truly Transformative Technology?

I first became interested in blockchain technologies when in 2016 the World Economic Forum (WEF) named The Blockchain in its annual list of Top Ten Emerging Technologies citing its potential to fundamentally change the way markets and governments work. The WEF noted that “Like the Internet, the blockchain is an open, global infrastructure upon which other technologies and applications can be built. And like the Internet, it allows people to bypass traditional intermediaries in their dealings with each other, thereby lowering or even eliminating transaction costs.”

The blockchain first came to light in 2008 as the architecture underpinning bitcoin, the best known and most widely held digital currency. The blockchain’s original vision was limited to enabling bitcoin users to transact directly with each other with no need for a bank or government agency to certify the validity of the transactions. But, like the Internet, electricity and other transformative technologies, blockchain has transcended its original objectives. Over the years, blockchains, - and the more encompassing distributed ledger technologies (DLT), - have developed a following of their own as distributed data base architectures with the ability to handle trust-less transactions where no parties need to know nor trust each other for transactions to complete.

Could blockchain/DLT become truly transformative technologies? And if so, what will it take?

New Directions for Government in the Digital Age

Over the past few decades, economies and societies around the world have been going through historical transformations as they transition from the industrial age of the past two centuries to a 21st century digital age. Companies - especially large, global corporations - have leveraged digital innovations to improve their productivity and competitiveness and adapt better to these powerful technology and market changes.

In 2010, the Technology CEO Council released a report recommending that governments embrace the information technologies (IT) and organizational best practices that the private sector was successfully applying: “By harnessing major technological shifts and adopting best business practices, we can not only make our government far more productive, but also foster greater innovation in areas ranging from healthcare to education and energy - innovation that will generate economic growth and job creation.”

But governments have continued to lag the private sector, and risk falling further behind as the pandemic accelerated the digital transformations that are helping companies cope with the crisis. “We’ve seen two years’  worth of digital transformation in two months,” as companies adapt to stay open for business “in a world of remote everything,” said Microsoft CEO Satya Nadella in April 2020. A month later, McKinsey & Company added, “We have vaulted five years forward in consumer and business digital adoption in a matter of around eight weeks.”

The authors of a recently published report, “New Directions for Government in the Second Era of the Digital Age,” argue that governments should exploit this fast-moving era of technology in their own operations, for the overall benefit of their nations. The 120-page report was authored by Don Tapscott, Kirsten Sandberg, and Anthony Williams from the Blockchain Research Institute (BRI), in collaboration with the Chamber of Digital Commerce and experts from several countries. The BRI is a global think tank dedicated to the strategic implications of blockchain and related technologies to business, government and society. I am a research contributor at the BRI.

The report aims to assist government leaders around the world, but is particularly focused on the opportunities and challenges facing the new US administration.

The State of Financial Health Around the World

The Gallup Global Financial Health Study was published in May of 2018.  The study is based on a survey of over 15,000 people in 10 different countries.  Conducted by Gallup in partnership with the MetLife Foundation and the Rockefeller Philanthropy Advisors, the study aimed to develop two key financial measures: how secure do people feel around the world, and how much control and influence they believe they have over their financial situations.

“The degree to which people perceive they are in control of and can influence their financial situation is an important and complementary dimension under the umbrella of financial health,” said the study.  While researchers have developed valuable measures of financial inclusion and financial literacy, data on financial security and control have never existed before.  Such financial measures should help organizations and countries around the world make evidence-based decisions on how to improve the ability of people to lead more financially healthy and secure lives.

The countries in the survey spanned the gamut from highly advanced to developing economies.  The ten countries, and their approximate GDP per capita in $1000s, are: the US ($58), UK ($43), Japan ($42), South Korea ($37), Greece ($37), Chile ($27), Colombia ($24), Vietnam ($14), Bangladesh ($6.3), and Kenya ($3.6).

The study defines financial control as “the extent to which people perceive they are in control of and can influence their financial situation - an important and complementary dimension within the umbrella of financial health.”  Financial control is composed of four key variables: locus of control -  having power over events in one’s life; resilience - ability to come up with solutions to small financial shocks; self-efficacy - extent of influence over future outcomes; and autonomy - having decision-making power.

How We Learned to Prosper Using Fewer Resources

“We have finally learned how to tread more lightly on our planet.  It’s about time,” writes Andrew McAfee in the Introduction to his new book, More from Less: The Surprising Story of How We Learned to Prosper Using Fewer Resources - and What Happens Next.   McAfee is Co-Director of MIT’s Initiative on the Digital Economy and a Principal Research Scientist at the MIT Sloan School of Management, as well as a prolific writer of books and articles.

“For just about all of human history our prosperity has been tightly coupled to our ability to take resources from the earth,” he adds.  “So as we became more numerous and prosperous, we inevitably took more: more minerals, more fossil fuels, more land for crops, more trees, more water, and so on.  But not anymore.  In recent years we’ve seen a different pattern emerge: the pattern of more from less.”

What led to the emergence of a more-from-less pattern?  The book provides a provocative answer to this question.  The most important forces responsible for the change are technological progress and capitalism.

Is the Digital Revolution At Last Shaking Up Banking?

Digital transformations have generally followed three distinct stages.  First comes the use of IT to improve the productivity and quality of back- and front-end processes.  Distribution is next, leveraging the universal reach and connectivity of the Internet for online transactions and access to information. Finally, the transformation reaches a tipping point when technologies radically change the business model and user experience, leading to a fundamental disruption of the industry.

While such a digital journey is ultimately inevitable, the pace varies widely across industries.  The IT industry has been the most disrupted, - often by its own digital creations in a kind of sorcerer’s apprentice scenario.  Over my long career, I’ve seen many once powerful IT companies done in by technology and market changes, and either disappear altogether or become shadows of their former selves.

Beyond IT, few industries have felt the impact of digital forces like media.  In less than two decades, the global recorded music industry has lost over half its revenues, while the drop in newspaper advertising revenue in the US has been even steeper.  Retail has also undergone major changes with the rise of e-commerce, as has telecommunications with the transition to mobile phones.  How about banking, which has long been a leading user of information technologies?

The May 4 issue of The Economist addressed this question in a special report on Banking and Technology, with several articles on the subject.  “Over the past two decades people across the world have seen digital services transform the economy and their lives,” said its lead article.  “Taxis, films, novels, noodles, doctors and dog-walkers can all be summoned with a tap of a screen.  Giant firms in retailing, carmaking and the media have been humbled by new competitors.  Yet one industry has withstood the tumult: banking.”

But, adds The Economist, “technology is at last shaking up banking.”  Two major forces are driving this shake-up: the dramatic growth of digital payments in China and other Asian countries; and the rise of mobile banking in the West, especially among young digital natives.

Blockchain - the Networked Ecosystem is the Business

A few weeks ago I attended two back-to-back blockchain events in Toronto, - the Blockchain Research Institute All-Member Summit followed by the inaugural Blockchain Revolution Global conference.  Both events included a number of excellent talks and panels.  One of the presentations I particularly enjoyed was Scaling Blockchain for the Enterprise: Emerging Business Models, by IBM’s Andrew Martin and Smitha Soman.  Their presentation was based on their recently published report Building your blockchain advantage.

Since it first came to light a decade ago as the public, distributed ledger for the Bitcoin cryptocurrency, people have struggled to understand what blockchain is all about and what it’s truly good for.  This is not unusual for potentially transformative technologies in their early stages, as was the case with the Internet, and is still the case with AI.  The key question is whether blockchain has the potential to become a truly transformative technology over time.  With few exceptions, the answer is positive.

The essence of blockchain, notes the report, is that the unit of competition is the networked ecosystem, no longer a single enterprise.  “As blockchain adoption continues to gather momentum, organizations must approach their blockchain strategies with the same rigor and commitment as any other new and transformative strategies.  They can’t just fall back on prototypes alone.  They need to build a robust business case for blockchain that includes a fair incentive model to attract all the partners required for the success of their networks.”

Is Blockchain Now Transitioning to a More Mundane and Useful Era?

Blockchain was created around a decade ago as the public, distributed ledger for the Bitcoin cryptocurrency.  Most everyone agrees that it’s a truly brilliant architecture, built on decades-old fundamental research in cryptography, distributed data, distributed computing, game theory and other advanced technologies.  When it first came to light, blockchain had no broader goals beyond supporting Bitcoin.  But, as was the case with the Internet and World Wide Web, blockchain soon transcended its original objectives.

In 2016, blockchain made the list of the World Economic Forum’s Top Ten Emerging Technologies.  The WEF report compared blockchain to the Internet, noting that “Like the Internet, the blockchain is an open, global infrastructure upon which other technologies and applications can be built.  And like the Internet, it allows people to bypass traditional intermediaries in their dealings with each other, thereby lowering or even eliminating transaction costs.”

That same year, blockchain made its first appearance in Gartner’s yearly hype cycles, where it’s remained for the past three years.  In 2017, Gartner noted that “blockchain might seem like it’s just around the corner.  However, most initiatives are still in alpha or beta stage… Long-term, Gartner believes this technology will lead to a reformation of whole industries.”

In a recent article in the MIT Technology Review, associate editor Mike Orcutt succinctly summarized the current state of blockchain: “In 2017, blockchain technology was a revolution that was supposed to disrupt the global financial system.  In 2018, it was a disappointment.  In 2019, it will start to become mundane… After the Great Crypto Bull Run of 2017 and the monumental crash of 2018, blockchain technology won’t make as much noise in 2019.  But it will become more useful.”

Blockchain Beyond the Hype

A recent issue of The Economist included a special report on cryptocurrencies and blockchains.  The Economist’s overall conclusion was that “Bitcoin has been a failure as a means of payment, but thrilling for speculators.”  Its assessment of blockchain was somewhat more positive.  “For blockchains, the jury is still out,… For all the technology’s potential, though, most attempts to use it remain tentative,…  The advantages of blockchains are often oversold.” 

In 2016, blockchain made the list of the World Economic Forum’s Top Ten Emerging Technologies.  That same year, blockchain also made its first appearance in Gartner’s yearly hype cycles.  Even The Economist has been guilty of overselling when it featured blockchain in the cover of its October 31, 2015 issue with the tag line “The Trust Machine: How the technology behind Bitcoin could change the world.” 

Is there too much hype surrounding blockchain?  Absolutely,… but not surprising.  All potentially transformative technologies are oversold in their early stages.  Remember the dot-com bubble of the late 1990s.  Blockchain is still in its early phases of experimentation and adoption.  Much work remains to be done on standards, platforms, interoperability, applications and governance. 

But, does blockchain have the potential to become a truly transformative technology over time?  Yes, said McKinsey in a recent article on the strategic value of blockchain beyond the hype.  The article starts out by acknowledging that all the hype around blockchain makes it difficult to nail down not just blockchain's long term strategic value, but also what it actually is and what it isn’t in the present. To make sure everyone is on the same page, the article first recaps what it calls “the nuts and bolts of blockchain.”  Let me start by summarizing blockchain’s nuts and bolts.

The 2018 MIT Inclusive Innovation Challenge

In 2016, MIT’s Initiative on the Digital Economy launched its first annual Inclusive Innovation Challenge (IIC).  The key objective of the IIC is to help create greater shared prosperity around the world by awarding over one million dollars in prizes each year to to entrepreneurs that are leveraging technology advances to reinvent the future of work.

“The IIC believes that Inclusive Innovation is an economic and moral imperative, and that the key question of our era isn’t what technology is going to do to our economy and society, but what we will do with technology.  By identifying and promoting the powerful global community of future of work visionaries, the IIC proactively accelerates the technology-driven solutions enabling greater economic opportunity for working people around the world facing the challenge of rapidly advancing digital progress.”

Entrepreneurs from around the globe compete for awards in four categories: income growth and job creation, skills development and opportunity matching, technology access, and financial inclusion. Approximately 1,500 organizations registered to compete this year, and 500 judges reviewed their applications.   

In 2018, rather than having one global competition as in the previous two years, there were five separate regional competitions, - North America, Latin America, Europe, Africa, and Asia, - each region selecting its own category winners.  A Grand Prize winner was then selected in each category from among the regional winners and each awarded $250,000.  The winners were announced at a gala event that took place in MIT on November 8.

Social Physics and Cybercrime Detection

A few weeks ago I wrote about social physics, a new discipline that aims to help us better understand and predict the behavior of human groups.  Social physics is based on the premise that all event-data representing human activity, - e,g,, phone call records, credit card purchases, taxi rides, web activity, - contain a special set of group behavior patterns.  As long as the data involves human activity, - regardless of the type of data, the demographic of the users or the size of the data sets, - similar behavioral dynamics apply.  These patterns can be used to detect emerging behavioral trends before they can be observed by other data analytics techniques.

Physics, biology and other natural sciences have long relied on universal patterns or principles to detect a faint signal within a large data set, - i.e., the proverbial needle in a haystack.  It’s what has enabled the discovery of very short lived elementary particles in physics, - like the Higgs boson  in 2013, - amidst the huge amounts of data generated by high energy particle accelerators.  In biology, it’s given rise to DNA sequencing and its growing list of applications in medicine, biotechnology and other disciplines. 

It’s not surprising that evolutionary biology and natural selection have led to similar universal patterns in the behavior of human crowds.  Humans and our ancestors have evolved with the drive to learn from each other because it’s been a major part of our survival over millions of years.  And if a new behavior, - whether the result of an innovative idea like the discovery of tools, or a mutation like a larger brain size, - helps a human group better adapt to a changing environment, natural selection will favor the survival of that group over others.

Social physics originated in MIT’s Human Dynamics Lab based on research by professor Alex (Sandy) Pentland, his then postdoctoral associate Yaniv Altshuler and their various collaborators.  In 2014, Pentland and Altshuler co-founded Endor, an Israeli-based startup that leverages social physics methods to make fast accurate predictions by analyzing data derived from human behavior. 

The Emergence of a Blockchain-Based Token Economy

Blockchain Revolution, published in May of 2016 by Don Tapscott and Alex Tapscott, was one of the first books that explained the promise of blockchain technologies to the general public.  Its central argument is that for nearly four decades, the Internet has been great for reducing the costs of searching, collaborating, and exchanging information.  But, it has serious limitations for business and economic activity.  “Doing business on the Internet requires a leap of faith,” the book noted.  The Internet was designed to move information, but it’s lacked the necessary trust, security and privacy safeguards to move assets of value.  With blockchain, we’re now seeing the emergence of such an Internet of value.  “Now for the first time ever we have a native digital medium for value, through which we can manage, store, and transfer any asset.”

An updated edition of Blockchain Revolution was published this past June.  A lot has happened with blockchain in the intervening two years.  The updated edition explains some of these recent developments in a new preface, including cryptoassets, permissioned networks, identity and supply chains.  I’ll focus my comments on the emergence of a blockchain-based token economy, driven by the explosive growth in the value and variety of cryptoassets.

When the original book was published, the entire cryptoasset market had a value of $9 billion, - mostly dominated by the value of Bitcoin at $7 billions, while Ether, the Ethereum cryptocurreny, had reached around $1 billion.  The new edition estimates that as of March, 2018, the cryptoasset market was around $400 billion in size, a value subject to rapid fluctuations.  In addition, a wide variety of cryptoassets have been developed over the past two years. 

Blockchain and Business Process Transformation

One can look at the transformational impact of IT on companies and industries through a variety of lenses, - e.g., products and services, revenue and profit, sales and support, market strategy.  One of the most important such lenses is the impact of IT on business processes, that is, on how work is actually done across the various functions of an organization. 

Examining the impact of IT over the past several decades through a process point of view, one can identify three distinct phases: first came process automation in the early years of IT, followed around the 1990s by enterprise-wide process reengineering and management.  The third phase, is now starting, focused on the processes and transactions that determine how institutions interact with each other around the world.  Let me discuss each of these phases. 

Blockchain Killer-Apps

A killer app is an IT application whose value is simple to explain, its use is fairly intuitive, and the application turns out to be so useful that it helps propel the success of a product or service.  Spreadsheets and word processing were major factors in the 1980s adoption of personal computers, for example.  A decade later, e-mail, and the World Wide Web played crucial roles in the mainstream success of the Internet.  While there are a number of strong candidates for smartphone killer-apps, navigation and music are among the most widely used.

Blockchain has been in the news lately, but beyond knowing that it has something to do with payments and digital currencies, most people don’t know what blockchain is or why they should care.  A major part of the reason is that we still don’t have the kind of easy-to-explain blockchain killer-apps that propelled the Internet forward.

Blockchain has yet to cross the chasm from technology enthusiasts and visionaries to the wider marketplace that’s more interested in business value and applications.  There’s considerable research on blockchain technologies, platforms and applications as well as market experimentation in a number of industries - roughly where the Internet was in the mid-late 1980s: full of promise but still confined to a niche audience.

In addition, outside of digital currencies, -a somewhat exotic topic of interest to a relatively small audience, - blockchain applications are primarily aimed at institutions.  And, given that blockchain is all about the creation, exchange and management of valuable assets, its applications are significantly more complex to understand and explain than Internet applications.

The management of information is quite different from the management of transactions.  The latter, especially for transactions dealing with valuable or sensitive assets, requires deep contractual negotiations among companies and jurisdictional negotiations among governments.  Moreover, since blockchain is inherently multi-institutional in nature, its applications involve close collaboration among companies, governments and other entities.

Blockchain and the Music Industry: Turning Pennies into Dollars

Just about every industry has been significantly transformed in the past few decades.  But few have been as disrupted as the music industry.  Everything seems to be changing at once, from the way content is produced and delivered, to the sources of revenue and profits.  Digital technologies, - the Internet, smartphones, cloud computing, … - have literally turned dollars into pennies.  Now, blockchain and related technologies may once more play a major role in the music industry, - this time helping to turn those pennies back into dollars.

We’re truly surrounded by music as never before, - in a wide variety of styles; in physical and digital formats; over the Internet, satellite, and broadcasts; in mobile devices and home music systems.  But, the shift from physical to digital, and then from downloads to streaming have wreaked havoc on the business of music.  US retail revenues of recorded music were close to $14 billion in 1998 before starting their decline.  According to the Recording Industry Association of America (RIAA), revenues fell from roughly $12 billion in 2006 to around $7 billion in 2010.  They stayed flat at $7 billion though 2015, starting to increase in 2016 mostly due to a growth in paid streaming music subscriptions.  Revenues are expected to be around $8 billion in 2017.

Turning dollars into pennies succinctly captures the music industry’s precipitous revenue declines.  As this article noted, “During the heyday of the 80s, the music industry was rolling in so much money it could afford to leave some on the table… which it often did…  There were so many dollars coming in, they didn’t bother paying attention to the pennies.  Well, as we all know those days are gone.  And after a decade of losses from its traditional revenue stream (sales), we’ve seen the music industry forced to look for revenue in new places and in different ways.  In the absence of dollars, the pennies now matter.”

As a result, the music industry now finds itself trying to figure out how to keep track of all those pennies in the hope of turning them back into dollars.  In the first half of 2017, streaming services accounted for 62% of the total market, with digital downloads and physical sales accounting for 19% and 16% respectively, said the RIAA.  But streaming pays royalties in fractions of pennies, so legislation, new business models and technological innovations are needed to make sure that all the necessary data are efficiently collected so the various artists involved in a song are paid.

Mobile Payments - a Long, Relentless War of Attrition

Apple Pay was launched in September of 2014.  It was positioned as a relatively easy, secure way to pay for purchases in physical stores as well as online using a variety of supported Apple devices including iPhones, iPads, Macs and Apple Watch. The general reaction to Apple’s announcement was quite positive:  “[F]or now, at least, analysts believe if there is any company to persuade consumers of the mobile wallet’s value, it is Apple.” 

The payments community welcomed Apple with open arms, hoping that Apple could play a major role in bringing together the different players in the fragmented payments ecosystem, much as it had previously done with iTunes for music and the App Store for smartphone apps.  Apple Pay embraced a number of industry standards, including NFC (near-field communications) for contact-less payments; secure element, a dedicated device chip; and network-based tokenization to protect sensitive financial data.  In addition, Apple collaborated with the credit card networks, several banks and a number of merchants in the development and deployment of Apple Pay, as well as publishing the APIs so developers could embed Apple Pay services in their own apps.  

“Say hello to Apple Pay. It’s the new kid on the payments block and, depending on how things unfold, it could be the new Gorilla in the mobile payments ecosystem,” wrote Karen Webster, CEO of Market Platform Dynamics and an expert in digital payments.  But, she also added a prescient note of caution: “As great as this sounds, there are two limitations of Apple Pay right now for consumers and merchants.  And it’s that old chicken and egg issue that gets in the way of every new payments system.”  The chicken and egg issue is that there aren’t enough consumer devices supporting Apple Pay, and there aren’t enough merchants that accept it.  Both, consumers and merchants, have to be convinced to move away from payment systems they know well and feel comfortable with.

What’s the Value of Blockchain?

A few weeks ago I attended the IBM Blockchain Summit 2017 in New York.  The Summit included a number of talks and panels, and - most important, - presentations of concrete blockchain use cases IBM has been working on in a number of areas, including finance, supply chains and healthcare.  Such real-world use cases are particularly important when introducing a new, complex set of technologies in the marketplace.  They’re the best way of getting on the learning curve for the new technologies as well as of explaining the kinds of problems they help us address.

Blockchain has the potential to transform our economic and social systems, but such a transformation is still many years away.  Like the Internet, blockchain is a foundational technology, whose adoption process is gradual, incremental and steady, unlike the hockey stick adoption we typically associate with disruptive technologies as defined by Clayton Christensen 20 years ago.  Foundational transformations must overcome many barriers, - technological, organizational, governance, political, - which is why they take a long time to play out.

Lest we forget,  TCP/IP, - the communications protocol that defines the Internet to this day, - was first adopted in the mid-1980s.  So were the protocols used in e-mail, - the first widely used Internet application which enabled its user base in government, universities and research institutions to easily communicate with each other.  It wasn’t until the late 1980s that the Internet was first opened up to public, commercial users.  General Internet adoption took off a few years later with the advent of the World Wide Web and the Web browser, and its transformational power wasn’t fully evident until the late 2000s, with the explosive growth of smartphones and the mobile Internet.

The concrete uses cases presented by IBM as it defines its blockchain strategy brought to mind the approach we took in the early days of formulating IBM’s Internet strategy, which I was closely involved with.

Should the US Slowly Phase Out the $100 Bill?

Last November, Indian Prime Minister Narendra Modi shocked the country by banning the use of all 500- ($7.50) and 1,000-rupee ($15) notes, effectively removing over 85 percent of India’s currency in circulation.  Modi said that the ban was intended to curb corruption, tax evasion and the flow of counterfeit money, as well as disrupting terrorist organizations.  By December 30, people had to deposit their banned bills in bank accounts, or exchange them for the new bills the government was printing.

But, the Indian government didn’t print enough replacement notes in time for a smooth change, creating a cash shortage that disrupted large sectors of the economy.  In response, Indians started switching to electronic payments faster than had been anticipated.   Modi’s bold move will likely accelerate India’s push towards digital payments, - a major long-term benefit.

In a recent Washington Post article - What the U.S. can learn from India’s move toward a cashless society, - academic and writer Vivek Wadhwa noted that India has built a digital payments infrastructure that’s enabling it to skip two generations of financial technologies.  When it comes to digital payments, India may be actually leapfrogging the US, based on practical innovations, hard work, and, - necessity being the mother of invention, - the urgent need to step up to a major problem, - a decade ago, nearly half the Indian population had no identification whatsoever.

Wadhwa explained that “When you are born in a village without hospitals or government services, you don’t get a birth certificate.  If you can’t prove who you are, you can’t open a bank account or get a loan or insurance; you are doomed to be part of the informal economy - whose members live in the shadows and don’t pay taxes.”  He then described some of the key steps taken by the Indian government to address this problem.

Towards a Trusted Framework for Identity and Data Sharing

I recently participated in a Treasury Identity Forum organized by the US Treasury Department in Washington, DC.  The Forum focused “on the critical role of legal identity for financial inclusion, economic development, and anti-money laundering/counter financing of terrorism (AML/CFT) safeguards, and the development of new technology identification/authentication solutions to help achieve these goals.”  It brought together stakeholders from governments, financial service companies, FinTech startups and technologists to better understand how emerging technologies and legal frameworks can help us develop the required digital identity systems.

I was a member of a panel on how government, business and research communities can collaborate in developing workable identity solutions.  Let me summarize the points I made in my introductory remarks.

From time immemorial, our identity systems have been based on face-to-face interactions and on physical documents and processes.  But, the transition to a digital economy requires radically different identity systems.  As the economy and society move toward a world where interactions are primarily governed by digital data and transactions, our existing methods of managing identity and data security are proving inadequate.  Large-scale fraud, identity theft and data breaches are becoming common, and a large fraction of the world’s population lacks the credentials needed to be part of the digital economy.

Blockchains: the Promise of More Frictionless, Trusted Economies

Why do firms exist?  Ronald Coase, - the eminent British economist and University of Chicago professor, - addressed this question in The Nature of the Firm, - a seminal paper published in 1937 which along with other major achievements earned him the 1991 Nobel Prize in economics.

Professor Coase explained that, in principle, a firm should be able to find the cheapest, most productive, highest quality goods and services by contracting them out in an efficient, open marketplace.  However, markets are not perfectly fluid.  Transaction costs are a kind of friction incurred in obtaining goods and services outside the firm, such as searching for the right supply chain partners, establishing a trusted relationship, negotiating a contract, coordinating the work, managing intellectual property and so on.  Firms came into being to make it easier and less costly to get work done.

A recent IBM report, - Fast forward: Rethinking enterprises, ecosystems and economies with blockchains, - harks back to Coase’s paper to analyze the potential value of blockchains.  The report notes that while transaction costs are lower within firms, “in recent years as enterprises have scaled, the added complexity of operations has grown exponentially while revenue growth has remained linear.  The result?  At a certain point, organizations are faced with diminishing returns.  Blockchains have the potential to eradicate the cost of complexity and ultimately redefine the traditional boundaries of an organization.”

Blockchain Can Reshape Financial Services… But it Will Take Significant Time and Investment

In early August, the World Economic Forum (WEF) published two excellent reports: A Blueprint for Digital Identity, - which I wrote about a few weeks ago, - and The future of financial infrastructure: An ambitious look at how blockchain can reshape financial services, - which I’d now like to discuss.

“Distributed ledger technology (DLT), more commonly called blockchain, has captured the imaginations, and wallets, of the financial services ecosystem,” notes the report, citing a few statistics as evidence: over 90 central banks are engaged in DLT discussions around the world; more than 24 countries have already launched blockchain-based initiatives; 80% of banks predict that they’ll launch blockchain projects by 2017; over 90 financial and technology companies have already joined blockchain consortia; over the past 3 years; more than 2,500 patents have been filed; and $1.4 billion has been invested in blockchain-based startups over the same time span.

In addition, a panel of global experts convened by the WEF selected blockchain as one of the Top Ten Emerging Technologies for 2016 because of its potential to fundamentally change the way markets and governments work, - further evidence that blockchain is reaching a tipping point of market acceptance.

But, significant hurdles must be overcome before the advent of large-scale blockchain infrastructures.  The WEF correctly warns that this will take time.  Not only are there major technology and standards issues to be worked out, but the industry will have to collaborate with governments around the world to develop the appropriate legal frameworks and regulatory environments.

Digital Identity - the Key to Privacy and Security in the Digital World

From time immemorial, our identity systems have been based on face-to-face interactions and on physical documents and processes.  But, the transition to a digital economy requires radically different identity systems.  In a world that’s increasingly governed by digital transactions and data, our existing methods for managing security and privacy are no longer adequate.  Data breaches, identity theft and large-scale fraud are becoming more common.  In addition, a significant portion of the world’s population lacks the necessary digital credentials to fully participate in the digital economy.

Last month, the World Economic Forum (WEF) published an excellent report, A Blueprint for Digital Identity.  The report lays out a framework for the creation of digital identity systems, discusses the benefits that these systems would bring to its various stakeholders, and argues that financial institutions should lead their development.  It also includes a primer on identity, which clearly explains what identity is all about.

Identity plays a major role in everyday life.  Think about going to an office, getting on a plane, logging to a website or making an online purchase.  While all around us, we generally don’t pay much attention to our identity credentials unless something goes wrong.  But, it’s a highly complex and interesting subject, which the report helped me better understand.  Let me summarize some of what I learned.

“Why is identity important?,” the primer starts out by asking.  “In an increasingly borderless and digital world, privacy and security cannot be ensured through the construction of walls around sensitive information.  Identity is the new frontier of privacy and security, where the very nature of entities is what allows them to complete some transactions but be denied from completing others.  To understand the importance of identity and the criticality of strong identity protocols that protect against cyber-risk and suit the needs of transacting parties, it is essential to understand what identity is, and its role in enabling transactions.”

Blockchain - Once Again, the Technological Genie Has Been Unleashed from its Bottle

Skeptics needing further reassurance that the Blockchain is truly reaching a tipping point can rest easier with the recent publication of Don Tapscott’s Blockchain Revolution, co-written with his son Alex.  Don, whom I’ve long known, has a knack for identifying what The Next Big Thing will likely be, and shortly thereafter writing a book to explain it to everybody else.  The Digital Economy, written in the mid 1990s, anticipated the unbundling of vertically integrated companies into business webs, giving rise to the open networked enterprise.  His 2006 Wikinomics predicted the rise of mass collaboration in what became known a few years later as the On Demand Economy.  Blockchain Revolution, his 16th book, now explains “How The Blockchain Will Transform Everything From Banking To Government To Our Identities.”

The book is organized into three main sections.  The first explains the blockchain from two complementary points of view: as a major next step in the evolution of the Internet; and as the architecture underpinning bitcoin, the best known and most widely held digital currency.  The second and longest section describes how blockchain could potentially transform financial services, companies, government, the Internet of Things, and other key areas.  The last section summarizes the major challenges that must be overcome as well as the governance required to fulfill the promise of blockchain.

“It appears that once again, the technological genie has been unleashed from its bottle,” write the authors in their opening paragraph.  “Summoned by an unknown person or persons with unclear motives, at an uncertain time in history, the genie is now at our service for another kick of the can - to transform the economic power grid and the old order of human affairs for the better.  If we will it.”

Is the Blockchain Now Reaching a Tipping Point?

A few weeks ago, the World Economic Forum (WEF) published its annual list of the Top Ten Emerging Technologies for 2016.  The technologies on the list have been worked on for years.  But their inclusion in the Top Ten List indicates that each has now reached a market acceptance tipping point where its impact can be meaningfully felt.  The Blockchain is one of the technologies in this  year’s list, selected by the WEF panel of global experts because of its emerging potential to fundamentally change the way markets and governments work. 

What does it mean for an infrastructure technology like the blockchain to have reached such a tipping point?  The WEF report compared the blockchain to the Internet, noting that “Like the Internet, the blockchain is an open, global infrastructure upon which other technologies and applications can be built.  And like the Internet, it allows people to bypass traditional intermediaries in their dealings with each other, thereby lowering or even eliminating transaction costs.”

I agree with this comparison and find it useful to help us understand how blockchains might evolve over the years. So, I’d like to compare the state of the blockchain in 2016 to the state of the Internet 25 years ago or so.

FinTech and Financial Inclusion

In early June I spent a few days in Mexico City.  The main purpose of the trip was to participate and give a keynote at the 2016 Cumbre de Directores (Director’s Summit), a conference sponsored by Endeavor Mexico in collaboration with the IPADE Business School.  Endeavor is a global not-for-profit organization dedicated to long-term economic growth by supporting high-impact entrepreneurship in over 25 cities around the world, including Mexico.  The Director’s Summit is Endeavor Mexico’s major annual meeting, bringing together over 400 entrepreneurs and senior executives.

My talk was focused on the changing nature of innovation in the digital economy.  A major part of the talk included a discussion of innovations in the digital payments and financial services ecosystem.  My keynote was followed by two separate FinTech panels, where different entrepreneurs discussed the importance of FinTech in Mexico as well as their individual companies’ efforts in the area.  That same evening I attended and spoke at a reception sponsored by Angel Ventures Mexico, an early stage VC firm where I also heard quite a bit about FinTech startups.  My overall impression is that there’s considerable FinTech activity in Mexico, a large portion of which is aimed at financial inclusion.

Every year, the World Bank publishes the Global Findex database, a measure of financial inclusion around the world, including how individuals save, borrow, make payments and manage risks in over 140 countries.  According to their latest report, - Global Findex 2014, - 62 percent of adults worldwide have an account at a bank, at another type of financial institution, or with a mobile money provider, - up from 51 percent in 2011.  The 2014 report also noted that 2 billion adults remain without an account around the world, a 20 percent decrease from the 2.5 billion unbanked adults in 2011. Technology advances, particularly the rapid growth in mobile devices and digital financial services, are the major reasons for these dramatic improvements.

The Global Findex database includes data for each individual country.  Their 2014 data for Mexico showed that about 39 percent of adults had accounts with financial institutions, - a significant improvement over the 27.4 percent of adults with accounts in 2011.  But, Mexico still lags many of its peers in Latin America.  Over half of all adults have financial accounts in Latin America as a whole, significantly above Mexico’s figure.

The President’s Commission on Enhancing National Cybersecurity

Last February, President Obama issued an Executive Order establishing the Commission on Enhancing National Cybersecurity within the Department of Commerce.  The Commission is charged with “recommending bold, actionable steps that the government, private sector, and the nation as a whole can take to bolster cybersecurity in today’s digital world, and reporting back by the beginning of December.”

The Commission is composed of twelve individuals from the world of business, technology and academia. Former national security advisor Tom Donilon and former IBM CEO Sam Palmisano serve as chair and vice-chair respectively.

To gather the necessary information for its short- and long-term recommendations, the Commission is holding public meetings around the country, each focused on a different sector of the economy.  On May 16, it met in New York City to discuss the challenges and opportunities facing the financial sector.  The meeting included three panels, one on finance, one on insurance, and the third on research and development.

I was a member of the R&D panel, along with MIT professor Sandy Pentland, IBM Fellow Jerry Cuomo, and Greg Baxter, head of digital strategy at Citigroup.  During our 90 minute panel, we each made introductory remarks based on our previously submitted briefing statements and then answered the commissioners’ questions.

Could Blockchain Prove to Be “The Next Big Thing”?

Over the past several decades, information technologies (IT) have been fundamentally transforming companies, industries and the economy in general.  In its early years, - ’60s, ’70s, ’80s - companies deployed IT primarily to automate their existing processes, - leaving the underlying structure of the business in place.  It wasn’t until the 1990s, - with the pioneering work of Michael Hammer and others on business process reengineering, - that companies realized that just automating existing processes wasn’t enough.  Rather, to achieve the promise of IT, it was necessary to fundamentally redesign their operations, examine closely the flow of work across the organization, and eliminate legacy processes that no longer added value to the business.

Organizational transformation was then taken beyond the boundaries of the company with the explosive growth of the Internet.  The Internet made it significantly easier to obtain goods and services outside the firm, enabling companies to rely on business partners for many of the functions once done in-house.  To compete effectively in an increasingly interconnected global economy, companies now had to optimize not only the flow of work within their own organizations but across their supply chain ecosystems.  Over the past 20 years, such ecosystem-wide transformations have been disrupting the business models of industry after industry, - from retail and manufacturing to media and entertainment.

The banking industry has long been one of the major users of IT, - among the first to automate its back-end and front-office processes and to later embrace the Internet and smartphones.  However, banking has been relatively less disrupted by digital transformations than other industries.  In particular, change has come rather slowly to the world’s banking infrastructure.

Is FinTech Forcing Banking to a Tipping Point?

For the past few decades, digital technologies have been systematically transforming one industry after another.  The transformations have generally proceeded along three different stages.  First comes the use of IT to improve the productivity and quality of production-oriented, back-end processes.  Distribution comes next, leveraging the universal reach and connectivity of the Internet over the past 20 years.  The transformation then reaches a tipping point when technology radically changes the user experience, - as has happened with the rise of smartphones over the past decade, - leading to a fundamental disruption of the industry and its business models.

While this digital disruption journey is ultimately inevitable, the pace varies widely across industries.  The IT industry has been the most disrupted, - often by its own digital creations in a kind of sorcerer’s apprentice scenario.  Over my long career, I’ve seen many once powerful IT companies done in by technology and market changes, and either disappear altogether or become shadows of their former selves.

Beyond IT, few industries have felt the impact of digital forces like media.  Everything seems to be changing at once, from the way content is produced and delivered, to the sources of revenue and profits.  In less than two decades, the global recorded music industry has lost over half its revenues, while the drop in newspaper advertising revenue in the US has been even steeper.  Retail has also been undergoing major changes with the rise of e-commerce, as has telecommunications with the transition to mobile phones and wireless data.

How about the banking industry, which has long been a major user of information technologies, - including back- and front-office automation, ATM’s, Internet banking, data-driven risk management, fraud detection, and mobile financial apps?

The (Uneven) Digitization of the US Economy

Digital technologies are all around us, - increasingly ubiquitous and commoditized.  But, are they a major source of competitive differentiation?  Are they still a strategic value to business?  Can digital innovation drive long term economic growth?

Several weeks ago, the McKinsey’s Global Institute (MGI) published a report addressing these questions.  Digital America: A tale of the haves and have-mores aims to quantify the state of digitization of the US economy.  The report introduces the MGI Industry Digitization Index, a methodology for exploring the various ways US companies are going about their digital journey, - based on 27 indicators that measure how they’re building digital assets, expanding digital usage, and creating a digital workforce.

“Digital innovation, adoption, and usage are evolving at a supercharged pace across the US economy,” notes the report in its opening paragraph. “As successive waves of innovation expand the definition of what is possible, the most sophisticated users have pulled far ahead of everyone else in the race to keep up with technology and devise the most effective business uses for it.”

Let me discuss a few of the findings in this extensive report.

The Blockchain and Open Innovation

Transformational innovations don’t always play out as originally envisioned.  Once in the marketplace, they seem to acquire a life of their own.  Lest we forget, the Internet started out as a DARPA sponsored project aimed at developing a robust, fault-tolerant computer network.  ARPANET was launched in 1969, and by the mid-1980s, it had grown and evolved into NSFNET, a network widely used in the academic and research communities.  And, the World Wide Web was first developed by Tim Berners-Lee at CERN in the late 1980s to facilitate the sharing of information among researchers around the world.  They’ve both gone on to change the world, - to say the least.

The blockchain first came to light around 2008 as the architecture underpinning bitcoin, the best known and most widely held digital currency.  But, as with the Internet, the Web and other major technologies, the blockchain has now transcended its original objective.  It has the potential to revolutionize the finance industry and transform many aspects of the digital economy. 

Two press announcements released in mid-December are serious milestones in its evolution.  Let me explain.

Why Blockchains Could Transform How the Economy Works

The October 31 issue of The Economist featured the blockchain in its cover: “The Trust Machine: How the technology behind Bitcoin could change the world.”  Its two articles on the subject explain what blockchains are about, as well as why we should care about an exotic technology that involves concepts from cryptography, game theory and distributed computing. 

Right up front, the Economist distinguishes between three different notions that are often muddled up when discussing blockchains: 

• Bitcoin, the best known and most widely held digital currency, whose users can transact directly with each other with no need for a central authority, - be it a bank or government agency, - to certify the validity of the transactions.
  

• The blockchain architecture underpinning bitcoin, whose protocols were specifically designed to control the creation and transfer of bitcoins. 

• The general concept of blockchain, a distributed database architecture with the ability to handle trust-less transactions where no parties need to know nor trust each other for transactions to complete. 

Bitcoin has had a mixed reputation, due to its wild fluctuations in value and past links to illicit activities.  And, bitcoin-specific blockchain concepts like mining might well be perceived as too wasteful of computing power and energy by all but the most libertarian of bitcoin supporters.  But the advanced technologies and architectures underlying blockchains are being increasingly accepted as having important implications far beyond bitcoin and other cryptocurrencies.

The blockchain holds the promise to revolutionize the finance industry by bringing one of its most important and oldest concepts, the ledger, to the Internet age.  Beyond finance, the blockchain “offers a way for people who do not know or trust each other to create a record of who owns what that will compel the assent of everyone concerned.  It is a way of making and preserving truths.”

Realizing the Potential of the Digital Economy

A few weeks ago I attended the 12th annual Brookings Blum Roundtable on Global Poverty.  Organized by the Brookings Institution, the Blum Roundtable brings together policy and technical experts from government, academia, business, investors and NGOs from all over the world.  This year’s event, - Disrupting Development with Digital Technologies, - explored the impact of the digital economy on the ways business and development organizations now engage with emerging and developing countries.

In a pre-Roundtable blog, Kemal Derviş, - Brookings VP, Global Economy and Development, - identified three major trends with the potential to redefine global development over the next 10 years: the growing adoption of digital payments serving people everywhere with near-frictionless transactions; the spread of Internet connectivity and digital literacy; and the harnessing of data to better serve the poor and to generate new knowledge.

 Discussions were organized around six different sessions over three days.  Each session looked at the impact of digital technologies on economic development through a different lens, including electronic payments, access to information and the future of work.  Prior to the Roundtable, Brookings commissioned a policy brief for each session to help set the stage for the ensuing presentations and discussions.

The Digital Evolution Index

Last year, the Fletcher School of Law and Diplomacy at Tufts University published Digital Planet: Readying for the Rise of the e-Consumer.  The report, - based on a research study by the Fletcher School in collaboration with MasterCard^*, - explores the economic transformations taking place around the world as countries continue their evolution toward the 21st century digital age.

The report introduces the Digital Evolution Index, which was created to quantify the unique digital journey being pursued by each of 50 advanced and developing countries, to measure the rate of change of their digital evolution, and to provide information-based insights to companies, investors and governments.  The Index is based on four key underlying drivers:

The Future of Financial Services

In 2010, the BBC and the British Museum collaborated in a project called A History of the World, based on one hundred objects from the collection of the British Museum, around which you can tell the history of humanity over the past two million years.  The history was also presented in a series of fifteen minute podcast about each of the objects, written and narrated by British Museum Director Neil MacGregor and broadcast over the BBC. 

Money was one of the themes in the exhibit, represented by four different objects: one of the world’s first gold coins produced over 2500 years ago; a 1375 banknote from the Ming Dynasty; a silver coin minted in Bolivia in the late 16th Century; and a plastic credit card exemplifying the changing role of money in the modern world.  Why include money in such an exhibit?  Because, as one of the podcasts noted, money, - along with sex and war, - has been one of the great constants in human affairs. 

Transaction records actually pre-dated the advent of money.  By analyzing the earliest recorded transactions, researchers believe that writing evolved in ancient Mesopotamia thousands of years ago, as an innovation to keep track of financial records.  Money was later invented as a store of value and a medium of exchange to make commerce more efficient.  For a long time, money was embodied in precious metals like gold and silver, but with the introduction of banknotes, money started to decouple from physical objects with intrinsic value. 

“Today… we remain more or less content with paper money - not to mention coins that are literally made from junk,” wrote Harvard historian Niall Ferguson in The Ascent of Money: a Financial History of the World.  “[W]e are happy with money we cannot even see.  Today’s electronic money can be moved from our employer, to our bank account, to our favorite retail outlets without ever physically materializing.  It is this virtual money that now dominates what economists call the money supply… The intangible character of most money is perhaps the best evidence of its true nature.”

The Datafication of Business and Society

I first encountered the term datafication in The Rise of Big Data: How It’s Changing the Way We Think About the World, by Kenneth Cukier and Viktor Mayer-Schönberger.  Their 2013 Foreign Affairs article does a very good job of articulating why “big data marks the moment when the information society finally fulfills the promise implied by its name.”  Datafication is the term they give to our newfound ability to capture as data many aspects of the world and our lives that have never been quantified before.

Datafication is a fairly new concept associated with our recent data revolution.  But digitalization, - its companion concept which captures the impact of the digital revolution on the economy and society, - has been in use since computers were widely adopted around 60 years ago.  Its ensuing digital products have been generating all that data and its drastically lower technology costs have made it possible to store and analyze those oceans of information.

The Impact of Datafication on Strategic Landscapes, - a report published in April, 2014 by Ericsson in collaboration with the Imperial College Business School and the UK’s Sustainable Society Network, - nicely explains the differences and interrelationship between datafication and digitalization. 

“In contrast to digitalisation, which enabled productivity improvements and efficiency gains on already existing processes, datafication promises to completely redefine nearly every aspect of our existence as humans on this planet.  Significantly beyond digitalisation, this trend challenges the very foundations of our established methods of measurement and provides the opportunity to recreate societal frameworks, many of which have dictated human existence for over 250 years.”

The Slow, Steady March Towards Digital Money

On January 27, Citi and Imperial College held their third annual Digital Money Symposium in London.  As in previous years, the Symposium convened a group of leaders in their field to explore the state of adoption of digital money and its economic and societal impacts around the world.    

Last year’s symposium introduced the Digital Money Readiness Index, a set of global metrics to help quantify digital money adoption based on various measures of socio-economic development.  The Readiness Index aimed to answer two important questions: 

• What factors affect the adoption of digital money around world, and how do they vary across different countries and regions?, and 
•  Does digital money adoption really make a difference, and if so, can we quantify the benefit to governments, companies and individuals?

On the Complex Evolution toward Mobile Digital Payments

On September 9, Apple announced Apple Pay, an easy, secure way to make mobile payments using their latest devices, - the iPhone 6’s and Apple Watch.  The reaction to the announcement has been mostly positive: “[F]or now, at least, analysts believe if there is any company to persuade consumers of the mobile wallet’s value, it is Apple.”  Same with the payments community:  “Well, hello Apple, and welcome to the payments industry.  We’ve been holding the door open for you for a long time.” 

Apple Pay is embracing a number of industry standards, including NFC (near-field communications) for contact-less payments; Secure Element, a dedicated device chip; and network-based tokenization to protect sensitive financial data.  Apple is collaborating with the big credit card networks, several banks and a number of merchants in the development and deployment of Apple Pay.  In addition, the company is hoping to stimulate innovation by publishing their APIs so developers can embed Apple Pay services in their apps.

Currently, the digital payments infrastructure is quite fragmented, with different players pursuing different standards.  By embracing key industry standards, Apple Pay could encourage their widespread acceptance around the world, and thus help coalesce this fragmented payment ecosystem.  In addition, by reaching out to financial institutions, merchants, application developers and others, Apple is helping bring together the different players in the payments ecosystem, something that’s absolutely essential to succeed in such a complex undertaking.

From Mass Production to Mass Individualism

A few weeks ago, NY Times columnist David Brooks posted an OpEd on The Evolution of Trust. The OpEd is focused on Airbnb, the online platform where people list and book  accommodations all over the world, which now has over 600,000 listings in more than 34,000 cities and 190 countries.  Brooks thought that people would never rent rooms in their homes to total strangers.  “But I was clearly wrong,” he writes.  “And Airbnb is only a piece of the peer-to-peer economy.  People are renting out their cars to people they don’t know, dropping off their pets with people they don’t know, renting power tools to people they don’t know.”

He attributes the growth of this peer-to-peer economy to 3 main trends.  First is middle-class stagnation.  Technology and globalizations have significantly reduced the employment opportunities and earning of middle-skill, middle-wage jobs.  Many have thus had to invent their jobs and sources of income, including renting out rooms, cars and other possessions, and offering child care, pet boarding and a variety of other services.

Second, quite a number of people find the less expensive, one-of-a-kind goods and services now being offered by unique individuals more appealing than the mass-produced goods and services offered by companies.  People with time to travel but little money prefer to stay in someone’s moderately priced spare room rather that in a more expensive standard hotel chain.

And, adds Brooks, “the big thing I underestimated was the transformation of social trust.  In primitive economies, people traded mostly with members of their village and community.  Trust was face to face. Then, in the mass economy we’ve been used to, people bought from large and stable corporate brands, whose behavior was made more reliable by government regulation.  But now there is a new trust calculus, powered by both social and economic forces.”

Reflections on Bitcoin

Ever since I joined Citigroup as a strategic advisor in March of 2008, I’ve been spending a lot of time thinking about the ongoing transition toward a global digital money ecosystem.  For over 2,500 years, money has played a central role in the rise of civilizations and in human affairs of all kinds.  As a result, the historical transition to digital money is among the most exciting and important societal challenges in the coming decades.  Its impact might well be up there with that of other major technology-based societal transformations, including electricity, radio and TV, and the Internet and World Wide Web.

The evolution to a digital money ecosystem involves a lot more than the transformation of money - cash, checks, credit and debit cards, etc, - from physical to digital objects that we will carry in our smart mobile devices.  It encompasses the whole money ecosystem, including the global payment infrastructures, the management of personal identities and financial data, the global financial flows among institutions and between institutions and individuals, the government regulatory regimes, security and privacy issues, and so on.

Just about every aspect of the world’s economy is involved.  Over time, mobile devices will truly become our personal windows into an increasingly global, digital economy.  And, because continuing technology advances are now enabling us to bring the empowerment benefits of the digital revolution to just about everyone in the planet, digital money is a truly inclusive innovation with no apparent digital divide.  Mobile phones and Internet access have gone from a luxury to a necessity that most everyone in the planet will soon be able to afford. 

This evolution will take decades to fully play out, - historical transitions take their time.  But, it’s most definitely underway, with an increasing number of market pilots and research studies taking place around the world.

The Citi-Imperial Digital Money Readiness Index

On January 29 I attended the 2014 Digital Money Symposium in London, co-sponsored by Citi and Imperial College.  The Symposium convened a group of leaders in their fields to explore the state of adoption of digital money and its economic and societal impacts around the world.  This is the second such Digital Money Symposium, the first one having taken place in London in January of 2013. 

I was a part of the Citi-Imperial team that organized the event.  For this year’s Symposium, we developed a framework that would enable us to discuss the state of adoption of digital money on a more data-driven, scientific basis.  We looked at digital money as a highly complex sociotechnical ecosystem, that is, a technology-intensive system that has major societal, economic and political implications, like cities, healthcare and education.  To help us begin to quantify and understand this ecosystem, we developed the Digital Money Readiness Index, a set of global metrics that enables us to link digital money adoption to various measures of socio-economic development. 

The Index is a multi-functional tool, encompassing publicly available data from 90 countries around the world.  By analyzing its various interdependent components, the team computed a measure of how ready a country is to adopt digital money.  Quantifying the progress being made by each country along the digital money roadmap should help understand the key obstacles the country faces, as well as the potential actions it could take to overcome them.

Overall, the Index aims to help answer two fundamental sets of questions: 

What Matters?: What factors affect the adoption of digital money around world, and how do they vary across different countries and regions? 

 Why Bother?: Does digital money adoption really make a difference, and if so, can we quantify the benefit to governments, companies and individuals?

From the Digital Divide to Inclusive Innovation: the Case of Digital Money

On June 26 I participated in a panel discussion on digital money at the Royal Society of Arts (RSA) in London.  The RSA, - whose full name is the Royal Society for the encouragement of Arts, Manufactures and Commerce, - was founded in 1754 to “embolden enterprise, enlarge science, refine art, improve our manufacturers and extend our commerce”.  Today, it calls itself “an enlightenment organisation committed to finding innovative practical solutions to today’s social challenges”. 

The panel was organized to mark the publication of an RSA pamphlet - From the digital divide to inclusive innovation: the case of digital money.  I was a co-author of the pamphlet, along with Imperial College professors David Gann and Gerald George and University of Queensland professor Mark Dodgson.  The four of us were joined in the panel by Citigroup executive Tomasz Smilowicz.

We discussed the profound transformative power of digital money.  Economic transactions are increasingly moving from the physical to the digital realm, democratizing financial services around the world and helping billions join the global digital economy and improve their standard of living.  As we wrote in the pamphlet: 

“Just as communications and publishing have been transformed by digital technologies, so too will financial services.  The progress of digital money will inevitably surprise us and it will develop in unexpected ways, but we believe it is on the cusp of delivering a remarkable transformation in the global economy.  It will end the divide between those who can and those who cannot participate in formal economic transactions.  It may usher in a new era of more inclusive innovation that involves billions of more people around the world in constructing the services that affect their future.”

The Continuing, Transformative Impact of IT

Last month, the McKinsey Global Institute published Ten IT-enabled business trends for the decade ahead.  As is generally the case with McKinsey, this is a well researched, well written report.  There are few surprises.  Any technology expected to have a transformative impact on business over the next decade has to at least be already in the hands of leading edge users.  Disruptive innovations take time to play out.

“Many trends reflect the growing dominance of the Internet as an enabling technology, as well as a model and metaphor for commercial and social interactions,” says the report in its introduction.  “Twenty years into the Internet revolution, businesses and consumers have come to expect that information is a Google search away, friends and associates are always available on social networking sites, and goods and services (including public goods such as education and government services) can be had instantly from an online vendor anywhere in the world at any time of the day.”

The social matrix, the Internet of all things, big data and advanced analytics, and realizing anything as a services are the report’s top four trends.  SMAC - Social, Mobile, Analytics & Cloud, - has become the new plastics, capturing the future of IT in one word, or rather, one acronym.  Just about everyone agrees that these are foundational technologies, like the Internet twenty years ago, that every business must embrace.

Payment Technologies: Past, Present and Future

History can be a useful guide to the future, especially when trying to predict the impact of disruptive changes on human organizations and cultures.  I was reminded of this dictum when recently attending a very interesting workshop at the University of California, Irvine - Payment Technologies: Past Present and Future.

The workshop was sponsored by the Intel Science and Technology Center for Social Computing and hosted by the Institute for Money, Technology and Financial Inclusion (IMTFI).  IMTFI was established in 2008 “to support research on money and technology among the world's poorest people. . . [and] to create a community of practice and inquiry into the everyday uses and meanings of money, as well as the technological infrastructures being developed as carriers of mainstream and alternative currencies worldwide.” It is part of UC Irvine’s School of Social Sciences.   

The workshop brought together a mix of people from different disciplines, including anthropology, history, economics, business and technology.  The agenda covered a wide variety of subjects, ranging from the methods used to keep track of transactions in ancient Mesopotamia and the pre-Columbian Inca Empire, to the advent of credit cards in the mid-20th century and the future of digital payments in the 21st century.

It was organized by IMTFI director Bill Maurer and USC Annenberg School doctoral candidate Lana Swartz, who distributed a short paper laying out the workshop’s objectives:

“The end of cash is on the agenda, seemingly everywhere.  Constituencies rarely aligned - multinational payments companies, economic development and aid practitioners, nonprofit volunteers and venture capitalists - are coming together around the prospect of the supposedly imminent disappearance of physical currency objects. . .” 

“Reaching further back in time, however, we also recognize that the era of cash - of tangible, physical objects of paper or metal serving as money - is, relatively speaking, a historical anomaly, especially seen from the point of view of 10,000 years of recorded human civilization.  Archaeologists and historians of the ancient Near East have shown that money of account, recorded in transactional records, long pre-dated the minting of coin or other tangible objects used as a universal equivalent for exchange.  In the beginning was not the coin, but the receipt.  Is cashlessness a return, then, to a world of institutionalized, transactional record-keeping?  If so, what questions ought scholars and practitioners be asking, now, about those past and possible future worlds?”

The Evolution toward a Global Digital Money Ecosystem

I recently read an excellent article, 2012: The Year in Payments - A Look Back At The News And The Noise In Payments by Karen Webster, CEO of Market Platform Dynamics and founder of PYMNTS.com.  In the article, Webster reviews some of the major developments in digital payments over the last year, and gives her opinion of what is likely to happen in 2013 and beyond.  Beyond her detailed reviews and predictions, the article is a very well written overview of the evolution toward a digital money economy, including the major advances already underway as well as the huge challenges that still lie ahead. 

For several years now I’ve been convinced that the development of a global digital money ecosystem is among the most exciting and important societal challenges in the coming decades.  It’s right up there, in my opinion, with other technology-based transformational innovations, including electricity, the telephone, radio and TV, and the Internet and World Wide Web.

Where are we in digital payments?  Webster believes that 2012 will be viewed in the payments history books as a very good year.  “Payments innovation fueled by the IP-enablement of devices used by consumers and merchants to interact drove payments innovation into high gear.  Players large and small flooded the market with new applications, new business models, and new approaches to transforming the shopping experience.”